RENOVANCE HEALTH
Weight Management and Obesity Medicine
TERMS OF SERVICE
Last Updated: June 8, 2026
1. Introduction
Welcome to Renovance Health Weight Management and Obesity Medicine LLC, doing business as Renovance Health (“we,” “our,” or “us”), a cash-pay telemedicine practice owned and operated by Dr. Venkata Shilpa Reddy Kalli, MD. These Terms of Service (“Terms”) govern your access to and use of our website, www.renovancehealth.com (the “Website”), and the telemedicine services we provide.
By accessing this Website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access this Website or use our services.
2. Telemedicine Services
2.1 Nature of Services
Renovance Health provides obesity medicine and weight management consultations via telemedicine and in-person clinic visits. Our services include, but are not limited to, virtual consultations, follow-up appointments, prescription management, body composition analysis, and medically supervised weight management care. We do not provide emergency medical services. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.
2.2 Provider-Patient Relationship
A provider-patient relationship is established only when you schedule and complete a telemedicine or in-person consultation with Dr. Kalli, and Dr. Kalli agrees to provide medical care to you. No provider-patient relationship is created by simply browsing our Website or submitting general inquiries through our contact forms.
2.3 Limitations of Telemedicine
You understand and acknowledge that telemedicine has inherent limitations compared to in-person care. These limitations include, but are not limited to:
• The inability to perform physical examinations
• Potential technical difficulties that may disrupt or delay care
• Possible misdiagnosis due to the limitations of virtual assessment
• The need for referral to in-person care in certain clinical situations
2.4 Medical Decisions and Advice
All medical decisions and advice provided through our services are made by Dr. Kalli based on her professional judgment and the information you provide. The quality and accuracy of the medical care you receive depends in part on the accuracy and completeness of the information you provide.
2.5 Prescriptions
Prescriptions may be provided at the discretion of Dr. Kalli when medically appropriate and in compliance with applicable laws and regulations. We reserve the right to refuse to prescribe certain medications, including but not limited to controlled substances, if deemed inappropriate for telemedicine or not medically necessary. Prescription costs are not included in the monthly subscription fee and are your financial responsibility.
2.6 Not for Emergency Use
Renovance Health’s services are not appropriate for emergency care or urgent situations. Do not disregard or delay seeking medical advice based on anything that appears or does not appear on this Website. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.
3. Subscription and Payment
3.1 Subscription Model
Renovance Health operates on a monthly subscription basis. Your subscription fee is $150 per month and includes:
• An initial consultation of approximately 60 minutes
• Follow-up consultations of approximately 30 minutes, scheduled monthly to every three months depending on your clinical needs and treatment plan
• Access to our telemedicine platform and patient portal
• Ongoing communication with your provider through CharmHealth (our patient portal)
The subscription fee does not include the cost of any prescribed medications, laboratory testing, diagnostic services, or other third-party services, which are your financial responsibility.
Non Members Pricing
Non Members have separate fee of Initial consult $200, and Follow-up $170 per visit
3.2 Cash-Pay Practice
Renovance Health is a cash-pay practice. We do not accept or bill insurance, and we are not an insurer. Your subscription fee is not an insurance premium. We do not submit claims to insurance companies on your behalf. If you desire health insurance coverage, you will need to obtain such insurance separately.
You may wish to check with your benefits administrator regarding whether your Health Savings Account (HSA) or Flexible Spending Account (FSA) may be used toward your subscription or services.
3.3 Payment Processing
All payments are processed securely through Bluefin. By subscribing to our services, you authorize us to charge your selected payment method at the then-current monthly subscription rate. Subscription fees are billed monthly and automatically renew unless canceled in accordance with these Terms.
3.4 Refund Policy
Subscription fees are generally non-refundable except as required by applicable law or as determined in our sole discretion on a case-by-case basis. We reserve the right to issue refunds or credits at our discretion; any such issuance does not obligate us to issue refunds in future instances.
4. Cancellation
You may cancel your subscription at any time by contacting us at info@renovancehealth.com. Upon cancellation, your access to the platform and provider services will remain active through the end of your current billing period. We reserve the right to collect any fees or charges incurred prior to the effective date of cancellation.
Please plan accordingly to ensure that any ongoing prescription medication access is not disrupted as a result of cancellation.
5. Privacy and HIPAA Compliance
Your privacy is important to us. Our Privacy Policy and Notice of Privacy Practices, incorporated herein by reference, explain how we collect, use, and disclose information about you. As a healthcare provider, we are committed to maintaining the privacy and security of your protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We implement physical, technical, and administrative safeguards to protect your information.
Our patient portal and electronic health records are managed through CharmHealth (ChARM EHR), a HIPAA-compliant platform. By using our services, you consent to the storage and management of your health information through CharmHealth in accordance with their Business Associate Agreement with Renovance Health.
6. Prohibited Conduct
You agree not to:
• Use the Website for any illegal purpose or in violation of any applicable law or regulation
• Provide false, inaccurate, or misleading health information to your provider
• Harass, threaten, or intimidate any member of our staff
• Impersonate any person or entity or misrepresent your identity or affiliation
• Interfere with or disrupt the Website or servers or networks connected to the Website
• Attempt to gain unauthorized access to any portion of the Website or connected systems
• Use the Website to transmit viruses, malware, or other harmful components
• Reproduce, duplicate, copy, sell, or exploit any portion of the Website without our express written permission
• Collect or store personal data about other users without their consent
7. Intellectual Property
7.1 Ownership
The Website and its entire contents, features, and functionality — including all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof — are owned by Renovance Health or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use. This license does not include the right to reproduce, distribute, sell, modify, reverse-engineer, or create derivative works from any portion of the Website, or to use any data mining, robots, or similar data extraction methods.
7.3 Proprietary Brand Assets
The Renovance Health name, tagline ("Renovate Your Health. Elevate Your Life."), and all related names, product and service names, and slogans used in connection with our services are proprietary to Renovance Health. You may not use such names, taglines, or slogans without our prior written permission.
8. Disclaimers
8.1 Medical Disclaimer
The information provided on our Website is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our Website.
8.2 Website Disclaimer
The Website is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted or error-free.
8.3 Third-Party Content
The Website may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products, or services available from those websites or resources.
9. Limitation of Liability
9.1 Exclusion of Certain Liabilities
In no event shall Renovance Health, its officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Website or our services.
9.2 Cap on Liability
Our total liability to you for all claims arising from or relating to the Website or our services shall be limited to the amount you have paid to us in the twelve (12) months preceding the event giving rise to the liability, or one hundred dollars ($100), whichever is greater.
10. Indemnification
You agree to defend, indemnify, and hold harmless Renovance Health, its officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, your use of the Website, or your violation of any third-party right.
11. Governing Law and Jurisdiction
11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.
11.2 Jurisdiction
You agree to submit to the personal jurisdiction of the courts located within the State of New Jersey for the resolution of any disputes arising out of or relating to these Terms or the Website.
11.3 Waiver of Jury Trial
To the extent permitted by applicable law, you hereby waive any right to a jury trial in any proceeding arising out of or related to these Terms or the Website.
11.4 Limitation on Time to File Claims
Any cause of action or claim you may have arising out of or relating to these Terms or the Website must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.
12. Changes to Terms
We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by posting a notice on our Website prior to the changes becoming effective. Your continued use of the Website after such modifications constitutes your acknowledgment of and agreement to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Website.
13. Termination
We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including if you breach these Terms. You may terminate these Terms at any time by discontinuing use of the Website. Upon termination, your right to use the Website will immediately cease. Provisions that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law — shall survive.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
15. Entire Agreement
These Terms, together with our Privacy Policy and Notice of Privacy Practices, constitute the entire agreement between you and Renovance Health regarding use of this Website and our services, and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.
16. Contact Information
If you have any questions about these Terms, please contact us at:
Renovance Health Weight Management and Obesity Medicine LLC
DBA Renovance Health
5 Greentree Center, Suite 117
Marlton, NJ 08053
Email: info@renovancehealth.com
Website: www.renovancehealth.com
Acknowledgment
By accessing this Website, you acknowledge that you have read these Terms, understand them, and agree to be bound by their terms and conditions. If you do not agree to these Terms, you must not access or use this Website.